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Bargain Leather Gear items have a different exchange policy. Please click HERE for that policy.
On all items shipped in error, such error being the fault of Leather Creations:
We will reimburse the customer for return postage. We will then ship the correct merchandise at our expense. The customer may also request a refund, in which case Leather Creations will pay for returning the incorrect merchandise, and reimburse the customer for all charges from the original invoice, including freight. A return authorization is required, instructions are packed in every box.
On all items except: Items for use in the genital area, items intended to be inserted into any bodily opening, custom sized or manufactured items:
For non-defective product: At your request we will accept any item (except as noted above) for refund or exchange within 30 days of the invoice date. If you request a refund, we will issue a full refund to your credit card (or a refund check if you paid by check), less the original shipping costs. You must pay to return the items to us. if you request an exchange, we will ship the exchanged goods to you at no additional charge (for the first exchange of an item). You must pay to return the goods to us. A return authorization is required, instructions are packed in every box. Items must be received in the same condition as it was shipped to you, new, and suitable for resale.
For defective product. Within the first 30 days, if found to be defective, these items may be returned. If the customer elects a refund, the policies listed above under "for non-defective product" apply. If the customer chooses to have the product replaced/repaired, Leather Creations will pay your cost of returning the product to us, as well as the cost of shipping the new product back to you. A return authorization is required, instructions are packed in every box.
In addition to the above 30 day warranty, restraints made by Leather Creations bear a no-time-limited warranty. The customer may, at any time after 30 days, return restraints that have failed in normal use for free repair/replacement at Leather Creations' option. Customer must pay reshipment freight, and must pay to ship the defective product to us. A return authorization is required, instructions are packed in every box.
On all items intended for use in the genital area, or for items intended to be inserted into any bodily opening.
The State of Florida forbids the return of these items. If an item is received defective, please contact us, and we will see what we can do to help.
On all items custom sized or custom made:
If the items was not made in accordance with the sizing provided by the customer, Leather Creations will reimburse the customer for return postage, and will pay postage to return the corrected product to the customer. Please contact Leather Creations first for return instructions.
If the item was made in accordance with customer sizing, but the sizing provided by the customer was incorrect, Leather Creations will alter or replace the item for the least possible amount of money, and without profit. Customer must return these items, and must provide a means of payment for these additional charges. Please contact Leather Creations for return instructions. Otherwise custom items are not returnable.
Not responsible for consequential damage
Leather Creations will not be responsible for consequential damage arising from an otherwise covered issue. Example: One of our padlocks breaks while locked on a restraint which is on someone, and because you don't have bolt cutters you cut the restraint. We will replace the padlock (if it was purchased within 30 days), but the restraint is not covered under any warranty. Ours is a safe and enjoyable form of recreation if we play smart. We cannot be held responsible for lapses in judgement.